What People Are Saying...

Overall Rating

5(113 reviews)99.1% of customers recommend this property

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Resident Reviews

We love living heresubmitted by Hak K. - |Recommended: YesWe would tell them it's a great place to live.
Perfect place to be near work, entertainment, shopping. Plus, Tacoma is right on the crossroads of the best hiking and recreation you could ever imagine. submitted by Marlen S. - |Recommended: YesBest in Tacoma
response from property -Thank you Marlen for your feedback! We are happy to hear you love living here. =)
I love the apartment but the parking sucks.submitted by Arthur S. - |Recommended: YesI'd recommend this place to a friend.
Great place to livesubmitted by Philip B. - |Recommended: YesWe've lived here only 4 months but its been a nice, quite time, Westmall Terrace is ideally located close to Tacoma mall and many resturants. The staff has been great since we first came to looked at the apartments and continues to be very helpful.. We just had a complete remodel of the kitchen and bathroom which is beautiful, it was done professionally and very quickly.. I highly recommend Westmall Terrace.
response from property -Philip, Thank you so much for your review. We are thrilled you love living here. Let us know if you need anything! =) Juliya
Quiet, well kept community with friendly staffsubmitted by Timothy G. - |Recommended: YesMy wife and I LOVE Westmall. One of the biggest reasons we appreciate this complex so much is the office staff. They are friendly and always available. They keep really good hours which makes picking up packages and getting questions answered really easy. I love that they are open on the weekends because my job hours prevent me from getting in on the weekdays. The apartment is well-constructed and I feel like I am getting a very good value in terms of space for the price. Parking can be a little dicey, especially late at night, but there have always been spaces. Sometimes you have to walk father than you are used to. They also allow pets and do not charge pet rent or insane pet deposits, which makes having cats a lot more reasonable than in other apartments. We have not had too many interactions with the maintenance staff, but any time we needed something fixed, they did it right away. Overall, we love living at Westmall and are very happy to call it home.
response from property -Tim, Thank you so much for your review. We are so happy that you love living here. Our office strives to provide the best customer service we can. =) Juliya
The best place to live in Pierce Countysubmitted by Jacqueline B. - |Recommended: YesThe staff goes above and beyond to accommodate people to get into the complex. The grounds are keep clean, the landscaping is always beautiful. The quiet at times is almost deafening. I've never felt this safe and relaxed in any apartment I've rented in the past. I would recommend this property to anyone that wants to ask.
Property is great but needs more parking. submitted by Tawni U. - |Recommended: YesApartments are great to live in and conveniently located however the parking is awful. There is hardly anywhere to park at night and cars always parked in the no parking zones.
response from property -Tawni, Im glad you love your apartment. Parking does get a little tight in the evening because our community is so full. Our staff does everything they can to police parking after hours for vehicles that dont have parking passes to try and free up as many spaces as we can for our residents. We appreciate your feedback! Juliya
Nice enough staff, Terrible Parking, OK Locationsubmitted by Christopher C. - |Recommended: YesIt's not bad, It's in a good location and the apartments aren't terrible. It suits my needs single guy only in WA for two years . What truly drives me crazy though is the lack of parking and the lack of parking enforcement. The ladies in the office send out notes with idle threats about towing vehicles that are mot authorized to be in the complex after hours but nothing happens....besides, I really don't think a tow truck could maneuver enough to actually tow a car. The garbage area is pretty nasty too, at least on the lower level it looks like a flea market every so often... they've got one maintenance guy that I've seen and from what it looks like, that dude is busting his ass on a daily basis, tip of the hat to you sir. All that being said, this place isn't terrible and I've recommended it to friends and renewed my lease.
response from property -Hi Chris, Thank you for your feedback! Parking does get tight with our property being so full especially in the evening time. The letters we send out are not meant to be idle threats but more of courtesy warnings for those not following rules because we actually do tow vehicles after hours on a weekly basis. Unfortunately, just like everyone else we are not available 24/7. We also just added 14 new spaces to our community 2 weeks ago. We have two maintenance techs and a groundskeeper. The person I believe you are referring to is our groundskeeper who does work really hard at keeping our grounds and trash area clean. There is no way for us to enforce residents to use the compactor properly and not leave trash outside the door. The compactor is intended to run automatically the third time the door is opened and shut however doesn't make it that far before people leave trash outside the door causing a domino effect. The worst is over night when the office is closed. However, it is checked and cleaned on the hour during office hours. We are glad you like your apartment and decided to stay! Please contact our office with any more concerns or recommendations you may have. - Juliya
Very nice and up-to-date.submitted by Diana S. - |Recommended: YesI like it a lot.
response from property -Thank you Diana! We are glad you love living here! - Juliya
Staffsubmitted by Tiffany M. - |Recommended: YesThe staff is always helpful, and I can always go talk to them when k have an issue and it gets resolved right away
Comfortable and welcoming.submitted by Krysten B. - |Recommended: YesI like living here. The staff are really welcoming and helpful. I like that I'm close to the freeway and lots of stores, although Iiving close to the mall is kinda dangerous I think it's a great price and I love my studio. Feels very homey. Barely hear neighbors. Am planning on staying couple years.
Great place to live at great valuesubmitted by Sean S. - |Recommended: YesThe staff is very friendly and knowledgeable. It's a very nice area for a great price.
Pretty good except parking availabilitysubmitted by Hikaru F. - |Recommended: YesThis place is quiet and garbage area is always being well taken care At some other apartments, garbage was all over in the complex . I have not asked for maintenance, which means facilities are basically well taken care. Therefore, I do not need to call for maintenance, so I do not know whether they are fixing timely manner or not they must be good . Sometimes I got bothered by noise before 8am and after 10pm , but it is only occasionally so over all, it is fine. The big issue is parking. I have talked with a manager, though people who come home late should have a spot. After 8 or 9pm, the parking is usually full. Then many people end up parking along the side walk. I have checked all those cars and found they had a permission in their cars. This means managers provided a parking permission more than it should be. I got penalty by parking on the road and I heard it is not only me. If so, punishing us is not a resolution. The problem is NOT limiting parking permissions. The system needs to be modified. I was told one of the reasons was garbage car cannot go through the area. I do understand it, but it is not residents' attribution. We are the one dealing with inconvenience. If the system was organized, we would not park at weird places.
Affordable and convenient to buses.submitted by Marcie H. - |Recommended: YesCan't hear neighbors though walls, only from tenants above. Staff are nice and they fix issues promptly.
It's a great place to live. Close to everything but quiet enough to feel like your out of the city.submitted by Donna C. - |Recommended: YesI have only lived here for 3 months and its been great so far. The only down fall is that parking can be hard at times. If each unit was assigned a spot it might make parking better.

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