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Overall Rating

5(105 reviews)99% of customers recommend this property

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Resident Reviews

Very good.submitted by Luis C. - |Recommended: YesIt's a very quiet place. No discrimination. The employer's that are doing maintenance in the area are professional and polite. Staff always very nice. And the area is clean. Sometimes the dumpster get very full but the people that make maintenance do a outstanding job about it.
2nd leasesubmitted by Caroline W. - |Recommended: YesLocation is great, a lot of nice places around, felt very safe in this area. The apartment was clean, all necessities were there.
It's a great apartment complex. Haven't had any problems living here.submitted by Jessica S. - |Recommended: YesGreat location. Everything is within distance.
response from property -Thank you Jessica
The apartment was greatsubmitted by Esther C. - |Recommended: YesI lived here for three years, and I wouldn't be moving if I didn't get a really good deal on a rental house. But, the three years the apartment was super quiet. The only cons that I ran into was parking is hard to come by and the trash literally piles up outside the trash area.
response from property -Although we are sad to see you go, we are glad to hear you had a positive experience living here at WestMall Terrace! We do have an amazing referral program where you can earn yourself some extra cash for referring Future Residents! :-) WestMall Terrace Apartments Team
Quiet and peacefulsubmitted by Heather P. - |Recommended: YesStress free and close to everything that I need access to in town.
response from property -We are glad to hear your positive feedback! Please reach out if there is anything we can do for you. We’d love to know how we can earn your final star! - WestMall Terrace Apartments Team
Nice Homesubmitted by Nikole D. - |Recommended: YesIt feels like a home. The neighbors are kind and offered to help when we moved in with lifting heavy things. Grounds are maintained once a week and always look gorgeous. It has a really nice, calm, kind of homey feeling.
response from property -Thank you for your review, Nikole! We're so glad that you're happy with your home in our community, and that WestMall Terrace has provided you with a good experience! Please let us know if there is anything we can do for you. -WestMall Terrace Apartments Team
Goodsubmitted by Angelica G. - |Recommended: YesIt's peaceful
We love living heresubmitted by Hak K. - |Recommended: YesWe would tell them it's a great place to live.
Perfect place to be near work, entertainment, shopping. Plus, Tacoma is right on the crossroads of the best hiking and recreation you could ever imagine. submitted by Marlen S. - |Recommended: YesBest in Tacoma
response from property -Thank you Marlen for your feedback! We are happy to hear you love living here. =)
I love the apartment but the parking sucks.submitted by Arthur S. - |Recommended: YesI'd recommend this place to a friend.
Great place to livesubmitted by Philip B. - |Recommended: YesWe've lived here only 4 months but its been a nice, quite time, Westmall Terrace is ideally located close to Tacoma mall and many resturants. The staff has been great since we first came to looked at the apartments and continues to be very helpful.. We just had a complete remodel of the kitchen and bathroom which is beautiful, it was done professionally and very quickly.. I highly recommend Westmall Terrace.
response from property -Philip, Thank you so much for your review. We are thrilled you love living here. Let us know if you need anything! =) Juliya
Quiet, well kept community with friendly staffsubmitted by Timothy G. - |Recommended: YesMy wife and I LOVE Westmall. One of the biggest reasons we appreciate this complex so much is the office staff. They are friendly and always available. They keep really good hours which makes picking up packages and getting questions answered really easy. I love that they are open on the weekends because my job hours prevent me from getting in on the weekdays. The apartment is well-constructed and I feel like I am getting a very good value in terms of space for the price. Parking can be a little dicey, especially late at night, but there have always been spaces. Sometimes you have to walk father than you are used to. They also allow pets and do not charge pet rent or insane pet deposits, which makes having cats a lot more reasonable than in other apartments. We have not had too many interactions with the maintenance staff, but any time we needed something fixed, they did it right away. Overall, we love living at Westmall and are very happy to call it home.
response from property -Tim, Thank you so much for your review. We are so happy that you love living here. Our office strives to provide the best customer service we can. =) Juliya
The best place to live in Pierce Countysubmitted by Jacqueline B. - |Recommended: YesThe staff goes above and beyond to accommodate people to get into the complex. The grounds are keep clean, the landscaping is always beautiful. The quiet at times is almost deafening. I've never felt this safe and relaxed in any apartment I've rented in the past. I would recommend this property to anyone that wants to ask.
Property is great but needs more parking. submitted by Tawni U. - |Recommended: YesApartments are great to live in and conveniently located however the parking is awful. There is hardly anywhere to park at night and cars always parked in the no parking zones.
response from property -Tawni, Im glad you love your apartment. Parking does get a little tight in the evening because our community is so full. Our staff does everything they can to police parking after hours for vehicles that dont have parking passes to try and free up as many spaces as we can for our residents. We appreciate your feedback! Juliya
Nice enough staff, Terrible Parking, OK Locationsubmitted by Christopher C. - |Recommended: YesIt's not bad, It's in a good location and the apartments aren't terrible. It suits my needs single guy only in WA for two years . What truly drives me crazy though is the lack of parking and the lack of parking enforcement. The ladies in the office send out notes with idle threats about towing vehicles that are mot authorized to be in the complex after hours but nothing happens....besides, I really don't think a tow truck could maneuver enough to actually tow a car. The garbage area is pretty nasty too, at least on the lower level it looks like a flea market every so often... they've got one maintenance guy that I've seen and from what it looks like, that dude is busting his ass on a daily basis, tip of the hat to you sir. All that being said, this place isn't terrible and I've recommended it to friends and renewed my lease.
response from property -Hi Chris, Thank you for your feedback! Parking does get tight with our property being so full especially in the evening time. The letters we send out are not meant to be idle threats but more of courtesy warnings for those not following rules because we actually do tow vehicles after hours on a weekly basis. Unfortunately, just like everyone else we are not available 24/7. We also just added 14 new spaces to our community 2 weeks ago. We have two maintenance techs and a groundskeeper. The person I believe you are referring to is our groundskeeper who does work really hard at keeping our grounds and trash area clean. There is no way for us to enforce residents to use the compactor properly and not leave trash outside the door. The compactor is intended to run automatically the third time the door is opened and shut however doesn't make it that far before people leave trash outside the door causing a domino effect. The worst is over night when the office is closed. However, it is checked and cleaned on the hour during office hours. We are glad you like your apartment and decided to stay! Please contact our office with any more concerns or recommendations you may have. - Juliya

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Westmall Terrace Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Westmall Terrace Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose